1. Who We Are

Sloth Life Rejuvenation Tours is a retreat coordination service operated by Jason and Cathy Miller, based in Playa Hermosa, Costa Rica. We operate the website slothliferejuvenation.com and related properties. You can contact us at hello@slothliferejuvenation.com or (678) 310-4257. 

2. Information We Collect

Information you provide directly:

•       Name, email address, phone number, and WhatsApp number submitted through our contact form

•       Treatment interests, travel dates, and group size submitted through our inquiry form

•       How you heard about us (for our own marketing analysis)

•       Any additional information you voluntarily share in messages or on consultation calls

Information collected automatically:

•       Basic website analytics including pages visited, time on site, and referring source

•       Device type and browser information

•       IP address (used for general geographic analysis only, not individual tracking) 

3. How We Use Your Information

We use the information you provide to:

•       Respond to your retreat inquiry and provide personalised itinerary recommendations

•       Schedule and conduct consultation calls

•       Coordinate your retreat logistics including clinic appointments, transfers, and accommodations

•       Send you follow-up communications related to your inquiry or retreat

•       Send SMS messages if you have provided your phone number and consented to SMS communications

•       Improve our services and understand how people find us

We do not use your information to:

•       Sell or share your personal information with third parties for their marketing purposes

•       Send unsolicited commercial messages unrelated to your inquiry

•       Create advertising profiles or sell advertising based on your data 

4. SMS Communications

If you provide your phone number through our contact form, you are consenting to receive SMS messages from Sloth Life Rejuvenation Tours related to your inquiry and retreat coordination. Specifically:

•       Message frequency varies based on your inquiry status and retreat coordination needs

•       Standard message and data rates may apply depending on your carrier

•       You may opt out at any time by replying STOP to any SMS message

•       After opting out, you will receive one final confirmation message and no further SMS

•       For help, reply HELP to any SMS message or contact us at hello@slothliferejuvenation.com

•       We use GoHighLevel (GHL) as our SMS platform. Your phone number is stored securely within GHL and is not shared with third parties for marketing purposes 

5. Information Sharing

We share your information only in the following limited circumstances:

•       With our partner clinics (Cellebration Wellness, Crystal Dental, Dr. Hani Farhat, Alma Medical) solely for the purpose of coordinating your medical appointments — only with your explicit consent

•       With service providers who assist us in operating our business (such as GoHighLevel for CRM and communications, Cal.com for appointment scheduling) who are contractually bound to protect your information

•       When required by law or to protect the rights and safety of our clients or our business

We never sell your personal information. Ever. 

6. Data Retention

We retain your personal information for as long as necessary to provide our services and maintain our business records. If you would like your information removed from our systems, contact us at hello@slothliferejuvenation.com and we will process your request within 30 days.

7. Your Rights

You have the right to:

•       Request a copy of the personal information we hold about you

•       Request correction of inaccurate information

•       Request deletion of your personal information

•       Opt out of SMS communications at any time by replying STOP

•       Opt out of email communications at any time by replying to any email with UNSUBSCRIBE

To exercise any of these rights, contact us at hello@slothliferejuvenation.com.

8. Cookies and Analytics

Our website uses standard web analytics tools to understand how visitors use our site. This includes basic session data and page view information. We do not use advertising cookies or cross-site tracking cookies. You can disable cookies in your browser settings without affecting your ability to use our site.

9. Third-Party Links

Our website contains links to third-party websites including our partner clinics and social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy? Contact us:

•       Email: hello@slothliferejuvenation.com

•       Phone / WhatsApp: (678) 310-4257

•       Mail: Sloth Life Rejuvenation Tours · Playa Hermosa, South of Jacó, Costa Rica